About Us
Our team
With over 25 years experience in Contact Centres in the UK, Europe, Canada and the USA we have positively impacted the customer experience across multiple business sectors including:
Insurance (Life, Health, GI)
Energy (Gas & Electricity), Utilities (Water)
Mobile Telecoms, Fixed Telecoms
Software Vendors, FMCG & Retail
Government (Central, Local), Air Travel
Our mission
We provide affordable independent contact centre business analysis, evaluating the customers’ experiences, outcomes and pain-points. Engaging your workforce and present actionable insights with suggested return on investment.
For contact centres with Speech and/or Text Analytics deployed, we can help you maximize your investment with strategic guidance and support.
If you are interested in discussing Omnichannel Support with Speech & Text Analyitcs reach out to us?